Frequently Asked
Everything you need to know about our coffee.
Where do you source your coffee from?
We carefully source our coffees from some of the world’s leading coffee-growing regions. We work with trusted suppliers who prioritise quality, traceability, and responsible sourcing practices.
How fresh is your coffee?
All of our coffee is roasted in small batches and packed fresh. We aim to dispatch orders as quickly as possible after roasting to ensure you receive your coffee at its best.
How should I store my coffee?
For maximum freshness, store your coffee in an airtight container in a cool, dry place away from direct sunlight. Avoid storing coffee in the fridge or freezer.
Do you sell whole beans or ground coffee?
We offer both whole bean and ground coffee options. If selecting ground coffee, choose the grind best suited to your brewing method.
Which coffee is best for espresso?
Most of our coffees can be enjoyed as espresso, but coffees with chocolate, nut, and caramel notes tend to work particularly well. Check the tasting notes on each product page for guidance.
Which coffee is best for filter brewing?
Filter coffee often shines with lighter, fruit-forward coffees that highlight the bean’s origin characteristics. Our product descriptions can help you find the perfect match.
How long will my coffee stay fresh?
Coffee is generally at its best within a few weeks of roasting and can remain enjoyable for several months when stored correctly. For the best flavour, we recommend consuming it as fresh as possible.
Do you offer subscriptions?
Yes. Our coffee subscription service ensures you never run out of fresh coffee. Choose your preferred coffee, quantity, and delivery frequency, and we’ll take care of the rest.
Do you offer gift options?
Yes. Coffee makes a great gift, and we offer a range of options suitable for coffee lovers of all experience levels.
What is your delivery timeframe?
Delivery times vary depending on your location. Orders are typically dispatched within 48 hours of roasting. More detailed shipping information can be found on our delivery page.
Can I change or cancel my order?
If your order has not yet been processed or dispatched, we’ll do our best to help. Please contact us as soon as possible regarding any changes or cancellations.
How can I contact you?
If you have any questions, we’re always happy to help. Visit our Contact Us page or email us directly and a member of our team will get back to you as soon as possible